Direct to Home (DTH) operator Dish TV India Limited recently introduced ‘Scan to Help’ feature for its Dish TV subscribers on its My DishTV app that has been conceptualized by the first runner up team of Dish-a-thon 2020 which happens to be an in-house team – Team DishTV. The ‘Scan to help’ feature has been made available in both Hindi and English and powered by Artificial Intelligence and Machine Learning.
Dish TV is aiming to empower all existing and new subscribers for self-help in case of any technical errors on the set-top box. The new feature also helps to achieve higher C-SAT, reduction in calls to Dish TVs call centre, and an opportunity to cross-sell.
“Dish TV India has been continuously investing in cutting edge technology to provide unparalleled service and TV viewing experience to its customers. In this digital era, technology-led solutions and offerings are paramount to achieving customer satisfaction and this new AI-enabled tech feature is a step in the same direction. What makes this feature extremely special is the fact that this idea was proposed by one of the top 3 winning teams of Dish-a-thon 2020. This was an in-house team, Team DishTV and they have taken the idea forward to its solutioning and complete execution. New features like ‘Scan to help’ are set to redefine and shape up the future of the M&E/Broadcasting industry.”
Anil Dua, Executive Director & Group CEO, Dish TV India Limited,
Dish TV subscribers can seamlessly initiate the self-help journey by scanning the error plate and it will automatically share an update on the account status and current subscription. In case of bad weather conditions at the broadcasting center, the app will take an update of the weather conditions in the subscribers’ locality and proceed with technical troubleshooting. The app will provide an option to raise a’ Service Ticket’ within the journey itself.